Their onboarding experience was actually very pleasant, very easy to use.
I've lost count on the number of times when I've typed in some obscure error and up comes this page that has walked me through how to solve it. That being said, when I did need a bit of help they had plenty of videos, plenty of help articles. It didn't take much for me to pick up how to use it. When I started using Plesk, one of the things that really struck me was its ease of use. With Plesk, I just didn't need to worry about the back end of things and running the server, it just took care of everything. I found that the hosting experience was actually a lot easier to manage the websites and to manage my clients. They were continually releasing updates, and new features, and new integrations overall as well. The interface was smooth, it was very responsive. The reasons we chose Plesk is the user experience was just so much better.
They weren't putting effort into updating it and it felt like it hadn't really progressed in the two or three years that I was using that software. It felt like overall the user experience was, it just wasn't polished. cPanel, at that time, was only a Linux platform and it was clunky, it was slow. Before we started using Plesk, we used cPanel as our primary software for managing web hosting. My name is Andrew, I'm a managing director.